Support & Wellbeing

Our onsite teams are here to support you throughout your stay.

We can help with:

General Support

• Settling in
• Day-to-day questions
• Friendly onsite help

Wellbeing

• Someone to talk to if you’re feeling lonely
• Mental wellbeing guidance
• Signposting to specialist support services

Out of Hours

• After-hours contact number
• Student wardens / onsite security support

 Your wellbeing matters to us. Our onsite teams can offer a friendly ear, mental wellbeing guidance, and signposting to specialist support services if needed. We’re here to make sure you feel at home and supported throughout your time with us.

Report it as soon as you notice it — either through your resident portal account or by speaking to a member of the onsite team. We’ll repair any faulty items and replace anything damaged through normal wear and tear. If damage is caused by misuse or negligence, charges may apply in line with your tenancy agreement.

We’re committed to making your stay as smooth and stress-free as possible. To support this, we will:

• Repair any faulty items
• Replace items damaged through normal wear and tear during your stay

In return, we ask that you take good care of your Flow Student home and report any issues as soon as you become aware of them. Maintenance requests can be submitted through your account or by speaking to a member of the team at your property.

If any items are damaged due to misuse or negligence, we may need to repair or replace them and reserve the right to charge accordingly. Any costs we incur for replacement items or external contractors will be passed on to you, but we will never charge more than the actual cost to us. If charges are applied after you have checked out, we will notify you by email with details of the charges.

You can find out information, including typical costs from our on-site property team.

 It’s completely normal to feel that way, especially at first. Our onsite team is always available for a chat, and we can point you in the direction of additional support services if you need them. You can also speak to your university’s student support or wellbeing team — they’re there to help too

Yes — each Flow Student property has its own social calendar, designed to help residents:

• Meet new people
• Make friends
• Settle into student life
• Enjoy events throughout the year

Activities vary by property.

Your wellbeing matters to us. We understand that moving away from home, managing studies, and settling into a new city can be challenging, which is why we’re committed to creating a safe, supportive environment where you can thrive.

Our team is on hand to offer guidance and point you in the right direction, whether that’s connecting you with your university’s support services, local wellbeing resources, or simply having someone to talk to. We also run regular community events designed to help you build friendships and feel part of a wider community, because a strong support network makes a real difference.

For more information on the wellbeing support available to you, visit our dedicated page here: Student Wellbeing at Flow Student